The Issue
A manufacturing defect has been identified within a specific serial number range of VTX Personal Dive Computers. The only computers affected by this alert are VTX WRIST UNITS with serial numbers between 565 and 3632. All other serial numbers are unaffected. Through our continuous failure analyses process, Oceanic, in conjunction with our manufacturing partner, Pelagic Pressure Systems, has identified a trend of VTX computers being returned due to water intrusion into the housing. The testing and evaluation of each returned VTX has identified an issue in the tolerances between the housing port and the shaft of the buttons, which has resulted in an unacceptable failure rate of about 3%.
